Return Policy

Return Policy for RestaurantEquipmentPlus

At RestaurantEquipmentPlus, our goal is your satisfaction with every purchase. If you need to return an item, please adhere to the following guidelines:

30-Day Return Period

You have 30 days from the date of receiving your item to initiate a return.

Eligibility Criteria for Returns

To be eligible for a return, the item must be unused and in the same condition as received. It should also be in its original packaging.

Non-Returnable Items

Certain items are not eligible for return, including:

• Personalized or customized items
• Gift cards
• Downloadable software or digital products

Return Process

To initiate a return, contact our customer service team at (833) 426-0835 or via email at sales@restaurantequipmentplus.com to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number will not be accepted.

Return Address

Please ship your return to: RestaurantEquipmentPlus, 250 Passaic St. Newark, NJ 07104

Return Shipping

Customers are responsible for return shipping costs, which are non-refundable.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund via email. If approved, the refund will be processed, and a credit will be applied to your original method of payment within a specific timeframe.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately for assistance. We'll work swiftly to resolve the issue.

Contact Information

For any inquiries regarding our return policy or assistance with returns, please contact our customer service team at (833) 426-0835 or sales@restaurantequipmentplus.com